The email arrived last week, subject matter - "Appreciation."
"Please see attached letter."
The attachment was dated well over a year ago.
"I'd like to thank the crews who attended our house on what was a very distressing day for us. If it wasn't for them, their professionalism and skill, their dedication and especially their kindness, our father would have died. Please convey our heartfelt thanks and appreciation to them all."
For us, it was just another call. So much so, that I don't actually remember the call at all.
To the patient, and to his family, it was everything.